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Valid Field-Service-Consultant Test Objectives - Exam Field-Service-Consultant Overview

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Salesforce Certified Field Service Consultant Sample Questions (Q55-Q60):

NEW QUESTION # 55
Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A. Define a Visualforce page that creates a new Work Order record.
B. Define a Quick Action that creates a new Work Order record.
C. Define a Quick Action that creates a new Service Appointment record.
D. Define a Visualforce page that creates a newService Appointment record.

Answer: B

Explanation:
Soft Boundariesand Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory asthe service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling_policies.htm&type=5

NEW QUESTION # 56
Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
B. The Preferred Resource service objective is ignored for active Crew Members.
C. Capacity-based scheduling is supported for Service Crews.
D. A serviceresource can only be a member of a single Crew.

Answer: C

Explanation:
Capacity-based scheduling is a feature that allows the system to schedule service appointments based on the capacity of the resources. This feature is supported for service crews, which are groups of resources that worktogether on service appointments.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_capacity_based_scheduling.htm&type=5

NEW QUESTION # 57
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

A. Chatter Customer Groups
B. Partner Communities
C. Customer Communities
D. Customer Communities Plus
E. Chatter Files Connect

Answer: B,C,D

NEW QUESTION # 58
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A. Assign a new user territory and add each of the assigned service resources.
B. Create a new user territory associated with the Service Territory and dispatcher.
C. Configure and run the User Territory Sharing Job in Field Service Settings.
D. Add the resources assigned to the Service Territory's Member related list.

Answer: B,C

Explanation:
Explanation
User Territories are records that associate users with service territories for sharing purposes[90]. Creating a new user territory associated with the Service Territory and dispatcher would allow giving access to all relevant Midwest records by linking them with their corresponding service territory[91]. Configuring and running the User Territory Sharing Job in Field Service Settings would allow updating sharing rules based on user territories automatically at regular intervals such as daily or weekly[92]. Assigning a new user territory and adding each of the assigned service resources would not give access to all relevant Midwest records

NEW QUESTION # 59
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
B. gy Select a Service Appointment from the list, use the "Candidates" action, and select the best time slot.
C. Select a Service Appointment from the list and use the "Schedule" action.
D. Select multiple Service Appointments from the list and bulk schedule them.
E. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."

Answer: B,C,D

NEW QUESTION # 60
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Isabelle Harris Isabelle Harris

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